| Address: 600090 | | Website: Indigo |
I tried to book a ticket in your airline website on 2nd February. The ticket was for a friend of mine Padamjit Mohan Singh . The travel date is 19 th February from Delhi to Hyderabad by indigo flight 6E 575.
The first time I tried, the payment was processed and no ticket issued. The transaction id was 5 fc790102 dc[protected] for Rs 3888. The transaction was at 1022am.
I called the call centre and was advised to rebook the ticket. Again I tried at 5 59 pm
and the same thing happened. This time I had paid Rs 5955 and the transaction id is
a1e2150a83bc[protected].
I called the customer care and talked to Mr Akash who was helpful and assured me that the ticket will be issued for Rs 3888 and Rs 5955 will be refunded. He had discussions with his seniors before he told me that.
I tried contacting the call centre again this evening.Mr Akash was not available and a lady who answered was ignorant, did not understand the problem and inefficient.
I have had enough harassment and will appreciate if a ticket is issued .
Incidentally for the same name I had booked 3 other tickets without any hassle.
Dr Sarala Gopalan Was this information helpful? | 
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