[Resolved]  Indigo Airlines — Regarding rude behaviour by ground staff at Patna Airport

Address: Patna, Bihar

I flew from Patna to Lucknow ( Ref no-T3C4XY) on 26-6-14. At Patna Airport i was issued my boarding pass with seat no 1C. After a shortwhile I was called by the staff at the counter where she asked me for my boarding pass. I handed it to her and without asking once she tore it off and issued another pass with seat no 29C. On asking, she said that some actress is traveling by the same flight and she has been issued my seat. I was shocked by such rude and unprofessional conduct of staff of a reputed airlines. left alone requesting, the staff didn't even asked once before changing my already alloted seat, that too on request of some unknown actress.
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Aug 14, 2020
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
 
1 Comment

Comments

Got a prompt and appropriate response from the airlines authorities. They assured me a seat in the 1st row in my next booking and also gave a discount voucher of 600 Rs. The warm response from the customer relations guy left me with no hard feelings. Really, faith in Indigo restored and strengthened.

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