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+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
We sincerely apologize for the inconvenience caused to you due to the cancelled flight 6E-155 from Delhi to Mumbai on 17th February 2018.
After reviewing the matter internally, we would like to inform you that flight was cancelled due to operational reasons. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of cancellation, which are within our control. We do realize the impact of a cancelled flight on the convenience of our passengers and would like to mention that in an event wherein a flight is cancelled, passenger can opt for a full refund or an alternate IndiGo flight subject to availability. As per your preference, the entire ticket cost has been processed for refund to the same travel agency account used while making the reservation. Further, we have taken your feedback into account to ensure a more hassle-free experience.
As we endeavor to serve our customers in the best possible manner to exceed their expectations, regrettably, we could not live up to your expectations this time. Allow us an opportunity to serve you better on your next travel with us.
We look forward to serving you on board soon.
Regards,
IndiGo Team