Indigo Airlines — Reporting Damaged Checked-in Luggage

Address: New Delhi, Delhi

Dear Indigo Team, I still await a response on this email. This is highly disappointing and poor customer relations. D. K. Bassi From: [protected]@hotmail.comTo: customer.[protected]@goindigo.in Subject: FW: Reporting Damaged Checked-in LuggageDate: Fri, 1 Aug 2014 10:39:19 +0530 Forwarding this email again.From: [protected]@hotmail.comTo: customer.[protected]@goindigo.inSubject: FW: Reporting Damaged Checked-in LuggageDate: Mon, 14 Jul 2014 22:45:29 +0530 Dear Customer Relations Team, I am writing this to you to report damage to the checked-in luggage during my Kathmandu to Nepal Indigo flight. Please make a note of my flight and luggage detail: Passenger Name- D. K. Bassi Flight- 6E 032 Seat – 7D Date – 13- July – 14 Baggage Belt Number at Delhi Airport: 12 Luggage Number- 6E[protected] I had checked my brand new umbrella which I had bought from Kathmandu on the same day of boarding the flight on 13-July-2014. As per the airlines rules I had checked in my umbrella instead of carrying it with me as a hand luggage.It is extremely disappointing to know that my brand new umbrella was terribly handled by the airlines staff. It is now totally broken and ripped from all over and is beyond repair in absolutely non-usable condition. Dust all over the new umbrella makes it look as if it has been irresponsibly handled by Indigo Staff. This kind of service is totally unacceptable. Further, on reporting this issue to the airlines staff at baggage belt at T3 Delhi no concrete solution was presented and I was offered a sum of INR 300/- for all the damage (which is totally irreparable). I would first like to tell Indigo staff that it is absolutely impossible to buy an umbrella of that size and quality for INR 300. I am attaching the pictures of the damaged umbrella. Mr. Ankur present at the baggage belt at the time of landing also took some pictures from his mobile phone. I hope the customer relations team understands that whenever people purchase something from outside the country it is supposed to be valuable. I am really very much disappointed with the kind of service and handling provided by Indigo and furthermore the on-spot compensation amount is absolutely unrealistic and annoying. Especially when your in-flight merchandise are sold at such high rates, I hope Indigo staff and customer relations team knows the value of products in today’s world. Since, it was bought from a local market in Kathmandu and I had no clue about terrible baggage handling, I did not have the bill for the purchase. I bought for 1500 Nepali Rupees which is equal to INR 938/- hence the offered compensation amount would definitely make me feel sad. I will be happy to send that umbrella to your office in case you need to estimate the quality and size. I am a senior citizen and would have never wanted to follow the long route of email communications but unfortunately, I am disappointed with the service and offered on-spot solutions. I request you to please look into this matter and get back to me at the earliest. I hope I will be offered appropriate solution this time. Thanking you, D. K. Bassi