Hi team,
We are four family members. One of our family member (My mother) is quadriplegic since three years after spinal cord injury. She is a wheelchair patient and requires 100% assistance from the family members in every activity as she cannot use here limbs on her own.
We will be travelling from delhi to ahmedabad via indigo airlines on 27 aug 2017 @6:25 am and had booked the flight almost a month back. Looking into the criticality of my mother, i had reserved wheelchair and front rows seats of economy class for all the four members i. E. Seats 1c, 1d, 1e, 1f for easy handling of patients and make it sure that we all are by the side of patient. The reservation was done way back on 7th august.
Now, the flight has been cancelled by indigo and they have scheduled another flight that is on 27 aug 2017 @ 07:55. I called them regarding my already reserved seats but they are saying they have only on seat reserved in front row that is for my mother and rest no seats are available in front.
This is very disappointing, who will handle the patient. How can she sit alone and handle herself, that is not at all possible. After talking several times with the indigo customer care, they gave just two seats together in front row.
I mean they don't understand that a patient is travelling and they should not change the reserved seats. Kindly treat this matter on urgent basis. Below are the complete details:
Old flight details and pnr:
Flgt no: 6e517
Pnr: x63zgb, tiectx
New flight details and pnr: 6e4373
Pnr: x63zgb, tiectx Was this information helpful? | 
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