[Resolved]  Indigo Airlines — ridiculous service and looting the people money

i booked the ticket from dubai with international credit card for my wife and son - the amount has been debited and they send me a confirmation msg to fly, when my wife trying to board in chennai airport, we were shocked to listen there is no ticket is booked, because it has been booked by credit card, where in my wife showing the authorisation letter and all the proofs tat is booked by husband, the airline staff is very rude and informing it has not been approved and money will be refunded with in 21 days, such ridiculous airlines dont have any people or system to inform the customer tat ticket is cancelled or on hold, she has to struggle a lot with child, this kind of service will make the people to waste the money and time, please take the necessary ont his airline in futre no one should fly with this kind of airline .the refund procejure so long and there is no proper representative office in dubai .such a stupid airline no international standards also