Indigo Airlines — rude and arrogant official

I already had a complain regarding my flight as of 31.01.2018, make my trip was the organization through which i had made the booking do as a part of the courtesy, they took the time to speak and listen to me but, indigo offical are so rude that they are not even concerned to look into this matter. They find themselves that they are not at fault buy keeping a small amount of the customer and when the customer are caling them after listening to the issue they are hanging, they think they are rich. I think indigo people should stop using this flight as there staff are rude, arrogant, in human and don't have any decency to work in the customer related business..