Indigo Airlines — Rude and Insensitive Staff

Address: New Delhi, Delhi

My name in Akash Sharma, was returning from Chennal from a official tour. I work in Ericsson India Global Services. I am very upset and hopeless with Indigo. I am not sure what was more bad, it was my damaged luggage or cruel Customer care staff. I feel i could bear the luggage damage but not the insensitivity and insult by the Customer care staff. She threaded me, cursed me, shouted like hell. Customer care in air carriers are going worse from bad. I did not ask for new bag, only to address my loss . But Shaifali was judging me as i am bad guy and i have done mistake by choosing Indigo. I was like numb at that place and if you want make enquiry from the other supporting staff present at that place please do. I clearly told her i don't want a replacement, only to address the issue, but still she hold me responsible for the loss and told i am liying . Indigo is now very old and experienced Air Carrier but from such Customer noCare executives no customer could escape without bad memories. Please hold the basic trainings again. An another gentleman came in the middle from Customer care and asked me about the issue, but i was so numb that could not speak a world. I have learned a lesson and decided some thing before giving my luggage while check in. But please make sure the customer Care executive must learned to behave at that place.