Indigo Airlines — Rude and vindictive behaviour of IndiGo Ground Crew at Delhi Airport

Address: New Delhi, Delhi

ME (Nandhini) and my husband (Nikhil) were scheduled to travel by Indigo flight 6E 283 from Delhi to Kolkata on 10/12/16. We were stopped at the boarding gate and I was sent to the cargo on the pretext that there was prohibited article in our luggage. It should be noted that our luggage had already been screened earlier. At the cargo, I was informed that I was carrying a Portable Power bank which was not allowed in the cargo. I was forced to deposit the power bank at the counter and asked to collect it within 14 days, if not it will be disposed off. I requested them that if it is not allowed in cargo, I may kindly be allowed to carry the same in my hand baggage. They blatantly refused to this and said power banks are not allowed on our flights. When I asked the ground crew to show me where the same is written, two crew namely Akshay Anand and Lakshmi said it is Indigo policy, it is written everywhere and if you want, go check website. Lakshmi further behaved very rudely and said if you create further problem, I will ensure that you won't travel by this flight. Seeing that there was no use in arguing, we decided to board the flight, wherein we were informed that we can't board because the flight had already taken off. But we could see that the flight was still on ground. Hence the rude, unprofessional and vindictive behaviour of IndiGo Ground staff at Delhi made us miss our flight. We have booked Jet Airways flight for 2 am next day paying 70000 Rs. Some strict disciplinary action need to be taken against this arrogant airline and their staff. Otherwise poor customers like ourselves are being ripped off, defrauded and cheated. Word of advice - never travel by Indigo. We will never travel by it.