[Resolved] Indigo Airlines — rude behavior by indigo airlines staff at mumbai domestic airport

[Resolved] Indigo Airlines — rude behavior by indigo airlines staff at mumbai domestic airport

R rinadidi from Delhi, Delhi Dec 20, 2017

I was booked on indigo flight 6e-5126 from mumbai to delhi on 20.12.17 @ 9.30 (Pnr h9w17c), due to an accident suffered on the previous night i was absolutely not in a position to walk and requested wheelchair assistance from the indigo staff and was flatly refused in a very rude manner (Was even told that such assistance has to be requested 48 hrs in advance, as though accidents happen in an elective manner). Trust this would be noted by the indigo management and corrective action taken - thanking you Was this information helpful? No (0) Yes (0)
Mar 24, 2018 Complaint marked as Resolved Verified Support Feb 14, 2018 IndiGo Customer Care's response Dear Ms. Gupta, Thank you for taking out time to communicate with us. We were concerned to note your feedback about Wheelchair assistance on fight 6E 5126. We consider customer feedback an important tool to improve our services and would like to assure you that your feedback has been taken into account with the concerned department, in order to ensure the non-occurrence of such incidents in the future. We truly regret any inconvenience that may have been caused to you and assure you of our constant endeavor to provide a hassle-free experience to our esteemed passengers. We look forward to serving you on board once again. Regards, IndiGo Team
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