Indigo Airlines — S6CJ6V - Date changed without confirmation

Address: 600014

Website: www.goindigo.in

We had booked our ticket on your flight 6E 502 from Chennai to Pune on the 2nd January 2017.

We had called on the 28th December at 5:07 PM, to enquire the fare difference if we changed one ticket from 2nd January to 8th January 2017.

Customer support staff disconnected the call without informing the fare difference. To our dismay when we called to enquire he had already changed the date to 8th and that we need to pay 13000/- for the same.

He was not able to understand our request for fare details and went ahead to change the date without our confirmation.

We would appreciate if you could change the ticket to its original itinerary i.e. 2nd January 2017.