[Resolved] Indigo Airlines — seat assignment/ forcing to pay for seats

TapanBuch

from Mumbai, Maharashtra

Dec 30, 2017

Address: 400067

My wife and daughter are travelling alone and the airline forced me to pay so that they can be seated together. They are under the same pnr so isn't the airline responsible to have them seated together? Clearly a case of extorting money from consumers - not just for better seats but even for having a wife/daughter travel together.

The check-in website is also not functioning so i am forced to call them.

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Mar 27, 2018

Complaint marked as Resolved

Verified Support

Feb 15, 2018

IndiGo Customer Care's response Dear Sir,

Greetings from IndiGo!

With reference to your concern raised, we would request you to kindly provide valid booking reference number/ PNR (Indigo Airline) which is about 6 digits alpha-numeric to enable us to assist you.

Regards,
IndiGo Team