Indigo Airlines — Seat reallocation charge

Address: Mumbai City, Maharashtra

I was assigned seat 25C Gate A5 on Indigo 6E 473 Mumbai to Bangalore on 25th June. I got the boarding pass at circa 6 pm for a 8.20 pm flight. At 7.20 pm I checked with Indigo staff who advised me to wait at A5 as printed on the boarding pass. I didnt realize they changed the gate to to A2 and missed the flight. I was ushered to the security for cancelation of my Boarading pass and asked to go to the counter in lobby. On checking there was a light flight 6E 415 at 9.20 pm and seat was allocated. But at a charge of Rs 3200 as reallocation charge. I requested for a waiver or even a lower charge. The lady at counter was extremely rigid. My argument is when flights get inordinately delayed there is no such compensation made to passengers. In earnest I request this charge to be waived off. Best regards Ananthnarayan Balkrishna +91 [protected]