Indigo Airlines — Service check in

Address: Mumbai City, Maharashtra, 400091

I have flight at 5.10 a. M and had already done web check in fir the same so that i need not stand in que for handling my luggage.
The service is so poor they ade me and all other who had done web check in stand in que for an hour or less.
What is te use of web check in when customer has to face problem and no 1 attain the complaint. Even customer service executive are helpless.