[Resolved] Indigo Airlines — staff behavior

Sonal Roonwal

from Jodhpur, Rajasthan

Feb 27, 2018

Address: Jaipur, Rajasthan

Website: Www.consumeecomplaints.in

Hi i was traveling with indigo from jaipur everyone was so supportive but there was a girl in customer service shalini chalotra very unprofessional behavior and very rude. Please don't hire such uneducated people it will unnecessary effect your company name and i want you to do something as i have already given the name of ground staff girl based in jaipur international airport

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Mar 30, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2018

IndiGo Customer Care's response Hi Sonal,

We are really sorry to hear about your experience at Jaipur Airport. Customer service is our utmost priority, which is why your experience is of extreme concern. We have shared your experience with our team on the need for displaying a customer-friendly demeanor at all contact points. It was never our intention to inconvenience you. We'd like to add that whenever complaints from our passengers such as you are received, stern internal action is initiated on the enhancement of our services. This may range from briefing the concerned staff to putting them under strict supervision. Please be rest assured that we try our best to assist our passengers in the best possible manner.

We look forward to serving you on board soon.

Regards,
IndiGo Team