[Resolved] Indigo Airlines — staff misbehaved and did not allow to board flight

[Resolved] Indigo Airlines — staff misbehaved and did not allow to board flight

S Shinoj Chadayan from Panipat, Haryana Feb 19, 2018

Ref pnr ngnr9n flight 6e - 873 Indigo refused to onboard though entered airport at 5.15 am. There was a long queue to collect boarding pass and finally refused boarding. Have seen other people who came late, one lady who’s flight was at 7.05 and she allowed to board /check in at 6.40. A staff named vaidyanath (Who is supervisor) misbehaved and mentally harassed by arguing extremely rudely. I am not worried about the amount i paid for different flight. Indigo should teach their employees how to behave and make them to follow certain ethics when they are on job. This is not only happened with me but also many passengers they refused to board. After reaching to the counter, they were quoting different price for alternative tickets. One lady at counter was talking 3000k where another one gave the ticket on 1250. So how this is calculated? I am waiting to hear from indigo on this and further i can go to court if required. Was this information helpful? No (0) Yes (0)
Mar 22, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Feb 19, 2018 IndiGo Customer Care's response Hi Shinoj, We understand you were unable to board 6E 873. As checked, you reported late to our counters for flight scheduled to depart at 05:55 hrs. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. However, as you had reported after the counter closure, our staff was unable to accept you for the flight. As per our policy, boarding gate closes 25 mins prior to the scheduled departure. Also, we advise our passengers to reach the airport 2 hrs prior to the scheduled departure to avoid any last min hassle. However, at IndiGo, our endeavor is to assist our valued passengers at all times, therefore with an intention to help you reach your destination, our airport team offered to accommodate you on the available flight, subject to payment of applicable charges which we understand were accepted by you, and you duly travelled to your destination. In addition to it, we have shared your experience with our team on the need for displaying a customer-friendly demeanor at all contact points. It was never our intention to inconvenience you. We'd like to add that whenever complaints from our passengers such as you are received, stern internal action is initiated on the enhancement of our services. This may range from briefing the concerned staff to putting them under strict supervision. Please be rest assured that we try our best to assist our passengers in the best possible manner. We look forward to serving you on board soon. Regards, IndiGo Team
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