Indigo Airlines — Technical error 3209 for additional language - still charged 8000 rs

Address: Indore, Madhya Pradesh, 452010

Website: www.goindigo.in/#viewChangeBookingTab

Indigo booking id igfp3h date 21.04.2017

Indore to mum

We had submitted request for 1500 rs (Extra 30 kg weight for interconnect on priya chopra) additional pre-payment option as in the screen shot below 35 hours before the domestic flight.

While booking we were getting the error message 3209 and some times it gives the message at the airport you will be asked for the international tickets to be shown.

We called the call center. Call center told they don't have any authorization to amend.- you can show it at the airport your request along with international flight ticket and pay the 1500 rs at counter (Payment at the counter is allowed)

We did same as told but when we shown everything at the airport counter they denied it to accept (Saying we don't have authority) and charged 8000 rs for the extra weight instead of 1500.

We have to felt lot of inconvenience. Its very shameful service and unethical. Luckily i have all the screenshots of the error messages and booking

We are waiting for the your quick action and the arrangement to return the entire amount