[Resolved] Indigo Airlines — the seats are not comfortable

[Resolved] Indigo Airlines — the seats are not comfortable

R ritya from Hyderabad, Telangana Nov 18, 2017

People who are aged or elderly people who suffer from back pain are not able to sit comfortably as the thickness of the cushions of the seat has reduced to one inch or half a inch. So kindly change your seats and also obese people are not able to sit comfortably. Kindly take note of this, and do whatever best you can, because this is causing a big discomfort and inconvineince for elderly people. Was this information helpful? No (0) Yes (0)
Apr 3, 2018 Complaint marked as Resolved Verified Support Feb 23, 2018 IndiGo Customer Care's response Hi Ritya, Thank you for taking out time to share your experience with us. We were extremely concerned to hear about your experience on-board. We take all matters concerning the quality of our in-flight services very seriously and have immediately reported this matter to the manufacturer of the concerned product for a thorough investigation. In addition to the above, we shall be reviewing our quality control mechanisms to avoid any such instances in future. Further, we assure you of our constant efforts to improve your experience on board. Regards, IndiGo Team
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