| Address: Balasore, Odisha, 756030 | | Website: www.indigo.co.in |
This is with reference to the inconvenience and harassment to senior citizen.
Mr S Das Mohapatra has booked flight in INDIGO from Bhubaneswar to Bangalore dated 17-JAN-2017.
He has gone open heart surgery and was flying to Bangalore to visit hospital for checkup.
Flight Details as below: -
INDIGO 6E-897
Name: -Suranjan Das Mohapatra
PNR: -ECRFMD
Flight Departure time: - 08:30AM
Boarding closes: -7:45 AM
After reaching airport around 6:55 AM, done with check-in by 7:26 AM(at INDIGO counter and all baggage are dropped ).With boarding passes he proceed to the security check in gate and completes the same around 8:02 AM. The indigo staff are very rude and did not allow to board the flight and said you are late. Even after multiple request mentioning heart conditions and health problem, they simply say no and asked to book next flight. If the customer has already done check-in at 7:26 am and flight at 8:30 am, why couldn’t the INDIGO staff came to security gate if they are really in a hurry to leave the flight before scheduled departure time?
Since the health was a serious issue, he has booked next flight amounting 6000 INR.
Please let us know why he was not allowed to board while he got the boarding pass mush before and report at departure gate almost 25 mins before scheduled departure time.
This is a serious harassment to a senior citizen heart patient and we are posting the same in social media in case not addressed immediately.
Is this because your next flight was empty and to compensate airlines loss? Was this information helpful? | 
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