| Address: New Delhi, Delhi |
| Website: www.goindigo.in |
It was a vey bad experience from indigo.
I was in hope that you care for your customers but i just realised that you dont even care for it.
I have booked a flight from delhi to bhubaneshwar with with reference no - prl056jugqh and airline pnr no-ujckmh.
I received a message from indigo that the flight has been cancelled and click on the below url (http://i9f.in/03231qiw) to book for an alternate flight /get refund.
I clicked on the link on chose book for an alternate flight, but it displayed oops,. Your pnr has been updated, and it displayed me a new ticket received from (
[protected]@goindigo.in) with booking reference no-ujckmh and numeric booking id[protected].
Today at aitport again one counter member said that the seats are filled up and the orignal flight is cancelled so you can proceed to alternate flight that is on the next day or to take refund.
Refund on cancellation of ticket is not a problem but how could you intimate us with a wrong message ticket.
1. One message & call mentioned flight (Confirmation no #prl056jugqh) is cancelled
2. On clicking the url (http://i9f.in/03231qiw)) it was highlighted in light blue indicating flight revised as per your guidlines in the site, this means my flight was rescheduled on to anext flight at same time
3. Second mail received mentioned your booking is confirmed (Booking reference - ujckmh and booking id[protected] and received updated itinerary for the flight at same time from ([protected]@goindigo.in) generated by interglobe aviation ltd. (Indigo), globalbusiness park, gurgaon, haryana, india.
4. At airport just nearing the boarding time they mentioned that the earilier flight was canceled and some one mentioned that the later one's seats got filled and no more flights for today.
What is this actual situation will you please let us know?
Some one mentioned it it a it technical issue. Some one mentioned there is a fault in plane.
Why are you making us a fool and roam here and there making faulty rubbish explanations.
Would you please let me know what is the case? I have proof of all the cases tickets received, how could you cancel ones confirmed ticket and say that the sets are filled.
If you were to cancel the flight the you would have intimated us earilier so that we would have went for an alternate, neither you are providing an alternate nor you are intimating us in a proper form.
This is serious matter and i want a resolution to my expenses that incured do this misconduct and my time as these two matters us too.
This is weird and disappointing experince from indigo team.
I hope to get a genuine respone from indigo team if you really care for your customers.
My mail id - [protected]@gmail.com
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