Indigo Airlines — Ticket not booked but amount debited and till date no refund

vikashmodi

from Mumbai, Maharashtra

Jan 24, 2017

Address: Mumbai City, Maharashtra, 400703

Website: indigo

My Account was debited on 12th Oct 16 for ticket booking from Mumbai to Raipur but unfortunately ticket was not booked and till date payment is not refunded or credited to my account.
I called several times to Indigo customer care but after giving details to them they could not give me proper reason for no refund and disconnect the call.

i do not expect such response from such airlines.
Henceforth i am not going to book a flight from Indigo airlines.

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Comments

Akhil Haridasan

from Pune, Maharashtra

Jan 4, 2018

While booking online ticket from PUNE to KOCHI via INDIGO mobile app, I happened to have got the amount Rs.13386 debited from my account but didn't get my ticket booked.

Attached is the photo of transaction details received through text message.

My profile Details :

Akhil Haridasan
Phone : [protected]
Email : [protected]@gmail.com

Above is the credentials through which I have booked.

Kindly do the needful.

Thanks & Regards,
Akhil

IndiGo Customer Care's response, Jan 30, 2018

Verified Support

Dear Akhil,

We regret the inconvenience caused.
We're looking into the matter, kindly allow us some time. We will get back at the earliest.

Regards
IndiGo Team.