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[Resolved]  Indigo Airlines — Ticket not generated, but money deducted

I made a booking on 5th september for mumbai to bangalore flight. Transaction id - 68fdeaa63f[protected].

The booking was made on indigo website and payment was made using airtel payments bank. The money was deducted and i also received cash back from indigo (An offer was on) but no ticket was generated. I contacted the customer care and they have no record of any transaction.

Considering i got cash back from indigo, the payment should have reached them.

Kindly look into it and resolve the issue.

Regards
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Aug 14, 2021
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Sep 08, 2020
IndiGo Customer Care's response Dear J zz,

Please send us the registered email ID along with flight details via private message so we may look into it.

Regards,
Team IndiGo
Verified Support
Sep 10, 2020
IndiGo Customer Care's response Dear J zz,

Please share the mode of transaction, date, time, amount, and email address via private message so we may get this checked.

Regards,
Team IndiGo
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