[Resolved] Indigo Airlines — ticket refund

shweta0

from Chennai, Tamil Nadu

May 30, 2018

Address: Chennai, Tamil Nadu

Website: www.goindigo.in

I had booked tickets (From chennai to bagdogra - dec85t) almost a month in advance. Had to cancel them due to unavoidable reasons within 2-3 hours of booking. The refund amount on the tickets was only 45%. Indigo has taken us for a ride. Unbelievable exploitation of the common man! 55% of the ticket price (12k rupees) was the cancelation fee!!! This is too much, considering indigo has nearly a month's time to rebook tickets and the tickets were held for merely 3 hours!

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Jun 30, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

IndiGo Customer Care's response Hi Shweta,

We truly understand your concern. We would like to inform you that cancellation policy is designed in a way so as to give our customers the freedom to cancel their travel plans according to their own convenience, exigencies can occur at any point of time and therefore we allow you the flexibility to cancel or reschedule a reservation up to two hours prior to the scheduled departure time. We look forward towards your understanding in this regard.

Regards,
IndiGo Team

May 31, 2018

Updated by shweta0 It is unfortunately not very useful if Indigo allows customers to cancel tickets and not give refund!!
Indigo's website is carefully designed to mislead people, so that you would think the ticket price is refundable while booking your ticket, but the refund amount would turn out to be negligible in comparison to the ticket price!
I wonder what the refund would be for tickets being canceled with one week to go, if it is 45% of ticket price for cancelation within 2 hours and with one month to go!! Outrageous!

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Comments

mahendranathmshr

from Burla, Odisha

May 31, 2018

I booked a ticket to lucknow ref-J9F5XY, which was cancelled by indigo people at time of boarding bcz of my illness dated 14/05/2018 . The refund should be cradited to my account within 7 business day but I did not got my refund amount till now . Please refund my amount as soon as possible. I am submitting photo of cancellation mail and ticket.

IndiGo Customer Care's response, May 31, 2018

Verified Support

Hi Mahendra,

We wish you a speedy recovery from your recent illness and hope to serve you onboard soon. We would like to inform you that full refund for the booking has been processed in initial mode of payment. Kindly get in touch with respective travel portal to claim the refund.

Regards,
IndiGo Team

Prajwal Sharma

from Gagret, Himachal Pradesh

May 31, 2018

सर मैने 4 जून को बुकिग करवाई थी। पर मुझे टिकट नही मिली और 3000 रू कट गय। बैंक में शिकायत भी किया पर वो रू अभी तक नही आए।

IndiGo Customer Care's response, May 31, 2018

Verified Support

Hi Prajwal,

We would like to assist you on this. Please share the transaction ID or email I.D. registered while making the booking so we may look into it.

Regards,
IndiGo Team