[Resolved]  Indigo Airlines — total money not refunded on total refundable ticket by makemytrip

Address: Bangalore, Karnataka

Dear Sir,
I had booked the ticket from Bangalore to Varanasi through MakeMyTrip and within minutes i cancelled it on 01/11/17 as due to website problem it was booked from Varanasi to Bangalore. The ticket was total refundable but i have received only Rs. 6, 370. I complained but they replied that Airlines has taken the Penalty money. As i am a frequent customer, it is my humble request my total money should be refunded. Booking Id for cancelled ticket is NF[protected]. Booking Id for correct ticket is NF[protected] for 11th Nov 17. Please look into this matter.
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Mar 25, 2018
Complaint marked as Resolved 
Verified Support
Feb 22, 2018
IndiGo Customer Care's response
Hi Renusk,

Kindly share your booking reference/airline PNR number so we may look into this matter.

Regards,
IndiGo Team
 
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