Indigo Airlines — Travel bag broken

Address: Gurgaon, Haryana, 122 002

Website: www.goindigo.in

To my utmost surprise, when i landed in lucknow from pune on 16th jun, 2017, i found my travel bag zip broken.
The bag was checked before boarding the flight and a zip seal was put in place. So it can't be said that the bag went unchecked.

I confronted the on duty cse (Customer service exectuive) pankhuri, who claimed she was a senior officer, about the utter carelessness on part of the airline to have handled my baggage inattentively.

I told her that such a thing happened earlier too but i ignored it. I was really pissed off. I paid around rs. 10, 000 for the flight for this sort of service.

The cse took photos of the broken bag and promised that the airline will get back to me. It has been almost a week and i have not heard from anyone.

I have been using indigo flights for a long time and i never expected such unprofessional behavior from them.

I would certainly ignore indigo flights from now on.