Indigo Airlines — trolley bag checked in as baggage has been damaged

Hi,
I travelled by indigo airlines on 1st august, 2017 from bagdogra to pune. I had to change flights at kolkata. The flights i boarded are 6e-6132 and 6e-794. Upon checking in the baggage at bagdogra i was informed that i will receive by luggage at pune airport and "was told not to worry" about it when
I questioned if it would be safe.

Rest assured, i boarded the flight and the journey was hassle free; the air service was good and would have happily rated the journey 5 stars.

Upon reaching pune airport, we informed that we will receive our luggage at gate no. 4. After waiting for 10-15 minutes, when i received my luggage i was taken by surprise. Lo and behold, the part of the handle with the "handle pop-up button" was completely ripped off. For a whole minute i kept on wondering how could such thing be done with such precision (U can see it in the picture). It even felt slightly funny that indigo airlines kept such "little monsters" at work, just kidding, but seriously, very bad work! All the good feelings about the airlines were instantly negated as started pulling the bag towards the exit holding on to a buckle strap.

My issue is of concern, because people might carry some vulnerable stuff in their luggage. The bags are stuffed on top of one another which already tests their durability. Throwing around of bags; which must exactly be the reason in my case, is not accepted. They are not rocks! I hope this post reaches indigo and i hope u take baggage handling more seriously in future.

Arijeet saha
Pnr: 078zry