Indigo Airlines — Trolley luggage damage!!

Address: New Delhi, Delhi, 110001

Website: [email protected], www.goindigo.in

Dear team indigo

I took my flight from amd to goi on 22nd may 2017 23:05hrs. When arrival at goa observed my vip trolley baggage handle damaged which was marked with fragile tag on it. I spoke to one of the night executive lady staff ms. Naik for the above assistance at goa airport. She first refused mentioning that goa indigo service did not damage it and blamed amd indigo service for not mentioning details on baggage tag and they might have damaged it. Lady executive took of her hand from the above situation when i repeatedly told to assist ms. Naik in the heat she along with her other lady staff came to conclusion and offered me to pay 300/- rupees for the damage repair as recovery reimbursement. First i denied the offer but one of the male executive took me in confidence mentioning it will cost approx. 250 to 300/- rupees. When i told them if it cost more then that on which ms. Naik and team told this is the maximum which can be refunded or else they wont pay me nor i can claim if i live the arrival section. I asked for their senior manager contact number which was denied thrice. The gentleman and lady took me in confidence and told the damage cost will approx 300/- completing the legal formality provided to me and handed over the 300/- rupees. I had to leave as my friend was waiting for me outside since one hour and suffering for me. I took the trolley baggage in market for repair estimate cost was 1000/- rupees. On 24th may i called up on [protected] duty number on which lady executive told will check and revert on it but still i am waiting for it positive revert but today its 26th may still no revert from any one. Which forced me to write the above incident!!

I being an frequent flyer of indigo and patron to indigo such services are not acceptable. I am mentally harassed cheated which i feel from the staff which took me in confidence and had to suffer carrying the trolley baggage in market to get it repaired. My concern was only with the airline and airline staff who tells and revert the policy mentioning that they are not responsible for the passengers baggage damage then who is responsible???.

Is it only the business firm to earn the revenue and no value for the customers...???

I hope so the above mail will do make you understand my feeling and thoughts which i had to suffer. Waiting for the positive revert from your side.

Regards

Rahul sharma