[Resolved] Indigo Airlines — unacceptable delay for a flight from goa to nagpur

chetantad

from Pune, Maharashtra

Apr 9, 2018

Address: North Goa, Goa

I booked ticket from goi to ngp via hyd travelling date 28.03.2018 at 22.50 from goa. But flight could not started on time and there was a huge delay of almost 4 hrs, due to this i missed flight to nagpur via hyderabad.
I supposed to be at nagpur by morning 6.00 am on 29.03.2018 but i reached only by 17.30 at nagpur.
I almost lost 12 hrs due to your carrier mismanagement.
Due to this i suffered enormous mental and physical pressure and unable to attend the function for that i booked the ticket.
Thus i am claiming full compensation with ticket returned charges.'
Name chetankumar tadankar
Pnr :vf9e4t for goi to hyd dated 28.03.18
Pnr: vf9e4t for hyd to nag dated 29.03.18

Yours faithfully
Chetankumar tadankar

+1 photos

Was this information helpful?

No (0)

Yes (0)

May 10, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

IndiGo Customer Care's response Hi Chetan,

We sincerely regret the inconvenience caused to you due to delay in the flight.
We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers however, our operations depend upon various external factors. We have taken your feedback into account to ensure a more hassle-free experience on your next journey with us. However, our operations depend upon various external factor. When changes happen we allow our passenger that they can choose a refund or re-booking onto an alternative IndiGo flight at no additional cost as checked you have opted for alternate flight.Please be rest assured that we try our best to assist our passengers in the best possible manner.
We look forward to serving you on board soon.

Regards,
IndiGo Team