[Resolved] Indigo Airlines — unauthorised taking money

Ayushi Sonam

from Patna, Bihar

Apr 3, 2018

Address: Patna, Bihar, 800001

Today in yr indigo flight from Patna to Bangalore at3:10p.m yr boarding staff not undelibretly fine to my son namely Adarsh as he reached Patna Airport at 2:08 p.m but not allowed to him for boarding as others passengers moving slowly towards pickup bus...how yr staff charging for 1000 rupees as I reached for boarding on time..this is stupidity oof

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Apr 4, 2018

Complaint marked as Resolved

Sir yesterday due to jaam i reached in boarding desk at 2:09pm and yr company Indigo flight fm PATNA to Bangalore at 3:15pm even all passengers were mooving slowly for bus .my son Adarsh requested thricely bt yr idiot employees can't listen my son request.such reputed company flight demanding extra money for another connecting flight not the current flight which schedule to take off at 3:15pm on yesterday..very sad and non cooperative attitude by yr Staff at boarding for pass.

IndiGo customer support has been notified about the posted complaint.

Apr 03, 2018

Updated by Ayushi Sonam Still there was time but your staff boarding not cooperate without listing to my son problem as it gen problem rush in traffic how with my son in car you understand what i am saying can't flyover the traffic.after reaching at Airport i ve sufficient time left for boarding pass..

Verified Support

Apr 04, 2018

IndiGo Customer Care's response Hi Ayushi,

We regret to hear about your experience. Kindly share the booking reference/ PNR number of the passenger, so we may look into it.

Regards,
IndiGo Team

Apr 04, 2018

Updated by Ayushi Sonam Pls kindly you search yesterday flight at 3:15 pm flight name Adarsh which was charged wth extra 1000 rupees for another flight at 4:45p.m for Bangalore via Delhi.🙏

Verified Support

Apr 05, 2018

IndiGo Customer Care's response Hi Ayushi,

We tried searching your booking through the combination of details given by you. However, we are unable to pull the details. Therefore, we request you to share IndiGo airlines booking reference/ PNR number which is a six-digit alphanumeric number so we may look into it.

Regards,
IndiGo Team

Apr 05, 2018

Updated by Ayushi Sonam Leave it kk now, every thing had been done by your official so only i ve to say that this is my very bad experience which is perhaps last to your company flight.Adarsh shivam.

Verified Support

Apr 06, 2018

IndiGo Customer Care's response Hi,

We regret the experience you had. Kindly allow us sometime while we look into it. We’ll get back to you at the earliest.

Regards,
IndiGo Team

Verified Support

Apr 12, 2018

IndiGo Customer Care's response Hi Ayushi,
We understand you were unable to board 6E 485. As per policy, check-in counter closes 45 mins prior to the scheduled departure. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. Based on our records, passenger has reported to our counter at 14:25 hrs for a flight scheduled to depart at 15:05 hrs. Also, we advise our passengers to reach the airport 2 hrs prior to the scheduled departure to avoid any last min hassle. However, the passenger has reported after the counter closure, our staff was unable to accept passenger for the same flight. Further, our staff offered re-accommodation in the next flight as a customer service gesture, subject to payment of applicable charges. We'd like to clarify that re-accommodation is not followed as a policy, but with the intention to help our customers reach their destination at the earliest. We request for your understanding in this regard.

Regards,
IndiGo Team