[Resolved] Indigo Airlines

[Resolved] Indigo Airlines — uncomfortable

D Deepal Jain from Chennai, Tamil Nadu Feb 23, 2018

My pnr no. Is cbj4mj. I had to travel to singapore from chennai. During my onward journey. I boarded the flight in couple of minutes i suffered insect/bug bite. This all happened even before the plane could take off. Due to the same i was very uncomfortable throughout the journey. The hostesses also gave some medicines but apart from that there was no other support. The most uncomfortable journey i ever had. Was this information helpful? No (0) Yes (0)
Mar 26, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Feb 23, 2018 IndiGo Customer Care's response Hi Deepal, We sincerely regret the experience you had while flying with us. We understand the need to ensure that all our passengers have experience which exceeds their expectation on board. As per NGT regulation, fumigation can be done only when passengers are not onboard. However, we would like to clarify that while we have defined procedures to avoid such instances entry of insects or flies cannot be completely guarded, hope you will understand. Further would like to assure you that your feedback has been taken into account. Please be assured we will convey the same to the concerned department to avoid the recurrence of such incidents. In case any further assistance is required, please feel free to contact me. Regards, IndiGo Team
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