Last night, that is on 28th september 2017, me, my brother and my parents along with our driver were boarding flight no. 6e 841 at 22:05 when the indigo staff at gate no. 12b stopped my brother and asked him to stand aside. My brother has autism and he gets anxious very soon if things do not run smoothly on schedule. The behaviour of the staff was appalling. They were not letting my brother pass through as he was showing hyper kinesthetic behaviour. The insensitivity of staff meted out to an autistic person was shocking beyond measure. Even after repeated ministrations to them that he was a regular flier, he was held up in front of hundreds of people in the queue thereby increasing his anxiety levels.
The staff are highly uneducated and grossly undertrained to deal with special situations. Instead of facilitating a quick and hassle-free boarding, they were treating my brother as a security threat - as if a child is a risk to other 180 passengers on board.
They wanted him to wait until they seek permission from a senior staff member to allow my brother to fly - even though he was issued a boarding pass and was cleared by the security check-in!
We have had the most harrowing experience till date with this useless airline.
They must give an unconditional apology in writing for the kind of behaviour they meted out to my brother back there. He was not able to sleep for the whole night and the next and had tantrums.
Who is responsible for this??
Shut down your airlines if you do not have the basic courtesy of dealing with people or cannot ensure the minimum awareness and training of your staff. This is atrocious. Was this information helpful? | 
