Hi,
I traveled from trv to maa on 3-mar-2018 in 6e 315 with my wife and two infants. Pnr - ejibre.
While booking the flight i paid 1200inr additionally and selected the seats 1b, 1c. I allowed booking those seats. While doing web check in also without any issues i was able to get my boarding passes. Also in the airport baggage drop their was no issues in the seats.
While on-boarding the flight, the ground staff forcefully asked us to sit separately. Eventhough i booked 1b, 1c they said due to seat issues you have to sit separetly. I said that i am travelling with my two infants. Me and my wife cannot sit in different places, my infants cannot manage. But they dont listen and they threatens me and forced me to go inside the plane. They said you can ask your fellow passengers and sit together. So now they allocated 3f and 1b. (Reason 1: seat issues)
When we go inside the flight, one of the co-passenger is ok to offer his seat in the 3rd row. So i sat in 3f with one of my infant and my wife sat in 3e with my another infant. Suddenly crew member came and told that two infants cannot sit together because of lack of oxygen masks. (Reason 2: lack of oxygen masks) they they again forced me to sit in first row and my had t sit iin 3rd row. My kids were crying and they didn't help me to sit near by or any other alternatives.
Because of these i feel stressed during my journey and my kids scared because of their rudeness.
Again i contacted the indigo helpline after the arrival of maa. They said row 1 to 14 are slient zone so we cannot sit with infants. (Reason 3: silent zone)
My questions are,
* why you allowed me to book the seats 1b, 1c even you aware of all these rules?
* why you didn't inform me while i check in?
* why your staff members are giving false information?
* why your staffs are behaving very rude with passengers travelling with two infants?
*indigo feedback staff said she will call back still no one called me back.
I claim compensation for the mental harassment to my family and infants and stress caused by the incidence, wastage of my time at airport and attempt to tamper with my self respect by presenting false fabricated facts by indigo staff.
Thanks
Joni
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Call Time :7.30 pm ( 1930hrs )
I am Abhimanyu Yadav, By Mistake ticket was booked in the name of Abhimanyu Verma by our travel Agent .
This is regarding the Unethical Behavior of your Customer Service, I had a flight booked for DEL to HYD and HYD to DEL . I requested to change the last name of the person. He said need to cancel the ticket and book a new one and I asked him does the airline have options to do the same, , He denied .. He said
First ... The CS should have Soft Skill Knowledge / Should have quality check .
I asked for Supervisor or Manger denied advise not on the floor ...Kept on Hold for more 19:35 to 19:56,
Ticket Ref No MJFJRH
Request to let me know the option, How can this problem be solved without cancellation .
Regards,
Abhimanyu Yadav
As checked, our relevant team assisted you with regards to raised concern. Further, we would like to assure you that your feedback has been taken into account to avoid the recurrence of such incidents. Please be rest assured we try to assist our passengers in best possible manner.
Regards,
IndiGo Team