Indigo Airlines — Unethical behaviour and unfair trade practice - serious harassment to customers

Address: 560038

Website: www.goindigo.in

Hi Indigo/Yatra,

I want to bring a very serious glitch in Indigo management of flights.

Find below mail where i have been called as "Mr Rajnish Kaushal" but boarding passess are on correct name. This might be seems to a normal issue but once you will go through the mail will realise the gravity of it.

I booked Indigo flight BLR-DEL(2nd Dec) and DEL-BLR(6th Dec) to attend my sister engagement on 3rd of Dec @ 11AM. A must family function to attend.

when i was set up to leave for airport at 4PM on 2nd Dec, i got msg ( attached) that my flight been cancelled without any further options. I know how madly i was calling the customer care number of Indigo "[protected]" from 4pm to 5pm and was helpless to hear same msg that indigo number is out of coverage area. i have attached the voice recording to prove my point.

giving up with Indigo customer care number i tried to call Yatra( from where i booked my ticket), i eventually got connected to them and lady informed about flight cancel. on my request of option she mentioned that there is only flight available which is next day (3rd of Dec 6Am), i asked her to book it but she could not due to web check in issue. She said its taking time but ticket will be booked in 3rd Dec 6Am flight. after 10 min call got disconnected, leaving me again clueless.

To my surprise i got msg in 5 min since call disconnected from Yatra that i have rostered into flight at 7PM. Was it a joke that someone flight was pre-ponded by 2 hours when you have only 90min to catch flight. Given Bangalore traffic and pure distance it need a rocket plan to reach Airport. This time I got call from Yatra that i have been rostered into 7PM flight by me.

On my objection to booking me for a flight which is impossible to catch given 90 min, i asked who authorized for it, lady again took me to conference with Indigo. 2016 biggest foolish reply i got from Indigo that i replied on SMS sent to me to book me for 7PM flight. I can prove it wrong or you prove me wrong kind of discussion went on for 40 min. Finally this guy acknowledged issue and requested me to take full refund or take flight at [protected]@3rd Dec. i agreed to get 3rd Dec 6AM flight but again he put me on hold, critical 5 min lapsed which turned into me not getting even seat in 6AM or 6PM @3rd Dec flight.

Back to square one.

Eventually i had been forced to take a connecting flight from BLR-MOM-DEL which will take 10 hrs to me to reach Delhi well post social event i was supposed to attend at 11AM.

Executive keep on arguing that he got confirmation form 9818******* number of min but if you check tickets and my information on Yatra and Indigo, i have only one contact number [protected]. Who would have sent the msg to Indigo for rescheduling at 7PM from 9PM? May be Mr. Mr Rajnish Kaushal.

Who's is fault is this if Mr Rajnish Kaushal confirmed for flight prepones of Mr. Amit Kumar @ 7PM. Please decide between Indigo or Yatra as i am going to escalate it which has caused me great inconvenience and social stigma of not attending my sister engagement.

let me know if you need more proof to prove my facts above, i could not send due to size constraints.

Thanks
Amit kumar
[protected]