Indigo Airlines — Unethical behaviour

varshanagpal

from Gurgaon, Haryana

Apr 27, 2017

Address: 110062

I travelled from Nagpur to Delhi by Indigo Flight 6E 202 on 26.04.2017. I am 67 years old and my mother who is 87 were travelling together. I had pre booked 2 non veg meals. We were on seat no 7E and 7F.
The air hostess informed me that I could choose a meal from the list of food stuff available in their magazine. The items were priced at Rs. 200 in the magazine, whereas I had paid Rs. 300 while pre booking. I complained as to why I was over charged I was told I will get a beverage with it. I was also told that the non veg food had finished. I said that was not my problem, I had pre booked and I should get what I had paid for. She then said she has 1 chicken sandwich, when I insisted that I had paid for 2, she gave me the second one too.
Having pre booked I was not given a choice, but was first told that it is over and then served the sandwich.
This is a very bad way of treating customers. I was very upset with this kind of attitude of the staff.

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Apr 27, 2017

Updated by varshanagpal My mother age 87 years, and I age 67, travelled from Nagpur to Delhi on 26th April 2017, by Indigo flight 6E 202.
I had placed a request for a wheel chair for my mother.
At the Delhi airport we waited for about 20 minutes after every passenger had left the aircraft.
The flight attendants except for two girls, as well as the Pilot and co pilot too left the plane. The cleaning staff meanwhile had rushed into the plane and were busy laying down their wires etc for working the cleaning equipment.
They did not have the decency to wait for the stranded wheel chair passengers and started their equipment.
We had to repeatedly request the staff to arrange for the wheel chair to be brought in, but the staff were busy interacting with the departing staff, paying no heed to our request. they did not even ask the cleaning staff to wait.
It was a very harrowing experience and I am very upset with this callous behaviour of the staff on the plane.