Indigo Airlines — Unethical behaviour during this time of pandemic

Hi,

I have book flight from delhi to gaya for 13th sept 2020. When i book the flight its showing on their website and my ticket is confirmed. Today i received the call from indigo, they said i cant board on the flight to gaya, as this flight is coming from dubai and not open for boarding from delhi. They are forcing me to cancel my ticket as they dont have any other flight to gaya.

I am travelling from pune to delhi then delhi to gaya on same due to some family reason. I am traveling with small kid (1 year 8 months) and my wife. During this pandemic time these people are doing such kind of thing which is really very unexpected behaviour.

Also they are not ready to do the refund. If i cancel my trip they i will loose ticket fare from pune to delhi which is not with indigo.

I need help on this.

Regards,
Saurabh seth
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Dear Mr. Seth,

We regret the inconvenience caused to you. We wish to check this, please share your PNR via private message so we may get this checked.

Regards,
Team IndiGo

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