Indigo Airlines — Unhelpful indigo representative

Address: Gurgaon, Haryana

Website: www.goindigo.com

Hi,

I'd like to give some feedback on my unpleasant experience in kathmandu airport on the 18th of november, 2016.

My friend and i were travelling back into delhi after a wonderful long weekend in kathmandu.
At check in, my friend and i realised we had made the foolish mistake of letting our indian visas expire by a couple of days and rightfully your staff refused to let us travel.
We were approached by one of your representatives called 'rupesh kumar' who told my friend and i we cannot travel that day but would be able to travel the next day into india by transit as we only had 24 hours until our flight back to london.
He refused to waiver a transfer flight for us but offered us a 'bargain' £180 each (Cash only!!) that we could travel the next day.
He also personally gave me his card to mention his travel company he runs, should we desire any tours.

I work for british airways in london for 12 years and i know from previous experience that this could easily of been handled and that in no uncertain terms was the 'bargain' £180 each ever going to help us and go straight into mr kumar's back pocket.
I am angry and a little disappointed.

Thankfully jet airways took sympathy with us and let us fly the next day.

I would be grateful for any feedback that you may give.
I personally have mr kumar's personal card, should you desire it for proof.

Andy hawkes.
[protected]@hotmail.com