Indigo Airlines — Unprofessional behaviour of ground staff in kolkata airport

Address: Gurgaon, Haryana

Website: www.consumercomplaints.in

I am sudeshna roy. I was travelling alone with my child in 6e425 from kolkatta to mumbai. There was a battery in my bag by mistake.. The indigo ground staff took 30 min to check one small bag. As a result the check in was denied to me and the flight was missed. There was no manager of indigo to whom i can talk about the matter at the kolkatta airport. The assistent manager a lady was present there but she was not bothered to look at the problem. Then i was forced to stand in front of the kiosk for one hour no person even bother to attend the problem. Then after the flight departed staff told me to cancel the flight with no refund. I have no choice and have to cancell the flight without any refund. No alternative flight has been alloted to me as a result i m still stuck in kolkatta.