Indigo Airlines — Unscrupulous practises for generating revenue by creating missed flights

Address: Chennai, Tamil Nadu, 600073

Website: Indigo

I was booked to travel with my wife and aged parents from Kolkata to Chennai on Thursday, 16th Mar originally at 4:45am (other PNR is P4I4TR). Due to personal exigencies, we arrived just in time from Asansol and were AT THE BOARDING GATE #23A at 4:19am. Note, we did not have any check-in luggage, just hand baggage. The cut-off for gate closure was 4:20am. We were denied to board stating that it is closed. I argued patiently that you can only close 25 mins prios and we are just in time and even requested her (Ms.Barnali) to contact the captain. At this time she points to the clock and says it is 4:20 now and we have already generated the papers.
You can check the security camera for proof and you will see that what I have stated are the facts. I did NOT create any scene there and was directed to your Indigo counters for an alternate flight. I had to pay additional Rs.31, 000 over and above my original booking to get the next flight. In your attempt to achieve perfection in flight timings and punctuality you have eventually been unscrupulous and have cheated your customers. Nevertheless, I am taking this up for right escalations and potentially take you to court. Thanks, Raj Kiran ([protected], +[protected])