[Resolved] Indigo Airlines — very unruly schedule of your flights

Alexander Alexander

from Dharmapuri, Tamil Nadu

May 23, 2018

Address: COIMBATORE 641002

Website: INDIGO

Booking reference — fc13vp.. Name alexander amaidhi solomon
Flight indigo 6313 from coimbatore to chennai

Everyday flight from coimbatore to chennai goes late by 3 hours... Kindly refund the money or we will take it legal... Or give issue another ticket for the delay

Passengers are not taken careof coimbatore airport if the flight is delayes... Some action should be taken

Phone no [protected]
[protected]

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Jun 27, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

May 23, 2018

IndiGo Customer Care's response Hi Alexander,

We sincerely apologize for the inconvenience caused to you due to delay in flights 6E 6313 from Coimbatore to Chennai on 22nd May 2018. After reviewing the matter internally, there was a brief delay in the departure of the flight due to Air Traffic Congestion. Please note that Air Traffic Congestion is beyond our control.
We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers and shall take your feedback into account to ensure a more hassle-free experience on your next journey with us.
We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon.

Regards,
IndiGo Team