[Resolved]  Indigo Airlines — visa not checked properly

Apr 23, 2018

Updated by karthisuresh Dear Indigo,

As you notified about our complaint, but still we are waiting for your response against our complaint and looking forward for your reimbursement .

Since we are on 03rd day - immediately give us a reply

Best regards,
Karthika mani
[protected]

Apr 25, 2018

Updated by karthisuresh consumer complaints logo
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AirlinesIndiGo visa not checked properly
Indigo Airlines — visa not checked properly

2 Reviews
karthisuresh on Apr 21, 2018
Mark as Resolved

19th april 2018
Indigo airlines
Pnr no - nhzg6n
Flight no - 6e 85
Chennai to muscat
Boarding time - 21.50
Departure time - 22.50

At check in process indigo staff reviewed all my documents like passport, e-visa (1 month tourist visa), return ticket, indigo ticket with international card used for booking the ticket. Then they gave the boarding pass and i too flied and reached muscat by 20th april 01.30 am. But the problem is at muscat immigration, the royal oman police not permit me to enter, stating that the visa got cancelled in system. Immediately indigo peoples came and forced me to put a ticket on next flight (Oman air) at muscat for the cost of 96.1 oman riyal (16, 525 inr)

Returned flight details
20th april 2018
Oman air
Pnr no - e-tkt[protected]
Flight no - wy 0253
Muscat to chennai
Boarding time - 08.15
Departure time - 09.15

If the indigo airlines has cross checked correctly about my visa we might save the return flight charges and due to this issue i incurred lot of physical and mental health issues. Now we are requesting to reimburse at least our return flight charges of inr 16, 525. Really felt very bad as i just entered into muscat airport and immediately returned with no use and waste of my money and time. Through this complaint i would also ask indigo to kindly check correctly about the visa's so that we can avoid this kind of issues happened to me.

Enclosed documents - my e-visa, indigo boarding pass & oman air boarding pass

visa not checked properly
visa not checked properly
visa not checked properly


Complaint Status
[Apr 21, 2018]
IndiGo customer support has been notified about the posted complaint.
Updated by karthisuresh, Apr 23, 2018

Dear Indigo,

As you notified about our complaint, but still we are waiting for your response against our complaint and looking forward for your reimbursement .

Since we are on 03rd day - immediately give us a reply

Best regards,
Karthika mani
[protected]
Verified Support
IndiGo Customer Care's response, Apr 23, 2018

Hi Suresh,

We would like to inform you that your visa was canceled by Immigration Department of Oman. Hence, our team followed the protocol and requested you to book a return ticket. We look forward towards your understanding in this regard.

Regards,
IndiGo Team

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Complaint comments 1 Comment Updated: Apr 24, 2018
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karthisuresh
Apr 24, 2018


Dear indigo team,

We understood that our visa got cancelled but that was informed by Oman immigration thro indigo staff Mr. Rao at Oman . Our clarification is why it wasn't informed by India indigo staff while check in progress at India . if indigo india informed us atleast we might cancelled our trip .Inspite of checking all documents how come they allowed me to travel without a valid visa . hope you understood about our issue we need reimbursement of our return ticket cost INR 16, 525. looking forward for your reimbursement within this week

Best regards
Karthika suresh

Apr 26, 2018

Updated by karthisuresh Dear indigo team,

I'm not satisfied with your reply, as I need my reimbursement which I come across for return ticket . As a Indian airline howcome you allowed me to fly without a valid visa . that's the reason I'm asking you, I need justice I need my money which I spare for return ticker . until that I won't leave . provide my reimbursement immediately.

Best regards
Karthika Suresh

Apr 27, 2018

Updated by karthisuresh Dear indigo team,

Noted, we are waiting for your customer relations team reply .based on their reply, we will get back to you .

Best regards,
Karthika Suresh

Apr 28, 2018

Updated by karthisuresh Dear indigo team,

Thanks for informing and your response . Looking forward for a positive & geniune response from them . Really we are in trouble and waiting for justice .

Best regards,
Karthika Suresh