[Resolved] Indigo Airlines — was not able to board flight being on time

[Resolved] Indigo Airlines — was not able to board flight being on time

S shubhi.sax from Mumbai, Maharashtra Apr 29, 2018

Hi, My pnr is sgvnq and flight number is 6e 844 from kolkata to lucknow. They didn't allow me and my family to board flight despite being on time. I spoke to indigo concerned person however they said i am late. We fight half and hour and doors got close due to which we missed flight. I didn't expect this from indigo. I want my refund back rs 8, 382. Thanks, Gunjan Mb: [protected] Was this information helpful? No (0) Yes (0)
Jul 1, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Apr 30, 2018 IndiGo Customer Care's response Hi Gunjan, We understand your concern. Kindly allow us sometime, while we look into this. Regards, IndiGo Team Verified Support May 03, 2018 IndiGo Customer Care's response Hi Gunjan We would like to inform you that check-in counter closes 45 minutes prior from scheduled departure time also mentioned on the itinerary. However, you reported past the closure of the check-in counter, hence our staff was unable to accept you for the flight. As checked, our customer care team has assisted you in regards to the raised concern. Regards, IndiGo Team May 03, 2018 Updated by shubhi.sax Dear Sir, This is not first time I was travelling with Indigo and I better know about terms and conditions. If they wanted they would have allowed us. I am looking for my full amount which got auto cancel by Indigo. It’s not cancel by me so that I will get ~2500₹ I want my full amount refund ₹8382. Kindly do the needful at earliest. Thanks, Gunjan May 10, 2018 Updated by shubhi.sax Hello Indigo, Any update?? Regards, Gunjan May 26, 2018 Updated by shubhi.sax Not amount has been refunded yet still waiting for your response. I don’t expect if Indigo will do such kind of worst service. All of my ticket money has wasted. There is no contact from indigo to me even though that was not my fault. Please contact [protected] Thanks, Gunjan Verified Support May 26, 2018 IndiGo Customer Care's response Hi Gunjan, Someone from our team will contact you soon Regards, IndiGo Team May 26, 2018 Updated by shubhi.sax You might have contacted my other number. Please connect me on [protected]. Thanks, Gunjan Verified Support May 31, 2018 IndiGo Customer Care's response Hi Gunjan, As checked, our team is in touch with you in regards to the raised concern. Please be rest assured that we try our best to assist our passengers in the best possible manner. Regards, IndiGo Team
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shubhi.sax

from Mumbai, Maharashtra

May 2, 2018

Please contact [protected]

shubhi.sax

from Mumbai, Maharashtra

May 26, 2018

Not amount has been refunded yet still waiting for your response.

I don’t expect if Indigo will do such kind of worst service.

All of my ticket money has wasted. There is no contact from indigo to me even though that was not my fault.

Thanks,
Shubhi Saxena