[Resolved]  Indigo Airlines — was not allowed to board the flight and very rude supervisors

I had a flight at 5. 00 am today to jaipur i was at the airport at 4.10 your security check in took time and i didn't hear any announcement for the flight. When i went to the counter they said they can't board the flight. I told them that i have new job to join they said that they can l take a flight of 2 but that will charge me an extra of 5000 rupees, i told them that at present i can't afford it thet were laughing at me when i was in tears and begged them that they can let me board it as there was time but they made me run from one counter to another and dint consider anything. I am in shock don't know about my new joining. This is a pure harassment and you need to refund my full fare. Your staff behaviour let me to a break down only one staff was help full who helped me in staff clearence gate. I will not let this go because i am to torched and will not let this go of if your don't refund my money
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Mar 20, 2018
Complaint marked as Resolved 
Verified Support
Feb 10, 2018
IndiGo Customer Care's response
Hi,

This shouldn’t have happened. We are reposting in case you missed our previous response. Please share your PNR number and contact details so we may investigate the same from our end and get back to you. We always try to assist all our passengers in the best possible manner. Please be rest assured that a stern feedback will be shared with the concerned team to avoid future recurrences.

Regards,
IndiGo Team
 
1 Comment

Comments

Hi ( supi12 ),

That shouldn’t have happened! Please share your PNR number so we may investigate the same from our end and get back to you.

Regards,
IndiGo Team

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