Sir
Yesterday 25.05.2018 with pnr no xh9rjq (2) luggage were booked from kolkata to kochi via bengaluru in flight no 6e958 but at 2.15 pm while waiting in front of gate no 18 got a call from indigo staff a lady to change the flight as it was delayed by about 2 hours and mrs poulomi a lady manager of indigo changed boarding pass to flight no 6e6965 a direct flight to kochi but as this procedure took much time and there was hardly 10 min left to board the flight we couldn’t check the two luggage tags with boarding pass.
When we reached kochi found that no luggage tag was with our boarding pass however i had seen two luggage slips were pasted with the earlier boarding pass of flight no 6e958 in our name and we have not received 2 luggage at kochi airport and the person from your indigo didn’t receive our complaint.
We have come here to kochi as tourists and if your indigo airlines is so casual in handling customer beggage it is really unfortunate.
Pl resolve immediately
Anil kumar jena
Minati bhanja
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