Indigo Airlines — Worst customer services

Website: www.goindigo.in

Dear Sir/Madam – Indigo Management,

Good day. Was trying in different email ids of Indigo airlines but can’t able to reach in any of the mails. My self Gopinath Raman, doing my own business at Dubai. I had my business trip between 3rd December 2016 to 12th December 2016 in different locations. Have planned my trip from Coimbatore to Chennai on 4th December evening with Indigo flight ref- 6E-6364(this ticket was booked on 17th November 2016 as per my business meeting plans.

Reached to Coimbatore airport with taxi around 9.20pm (my flight time was 11.05pm), had some arguments with my taxi driver since he was asking after drop higher payments. After I sorted out with my taxi driver and about to enter the security one of your staff called Mr. Kiran stopped me and told I should not board the flight since I consumed alcohol. What’s his problem (how he knew I had alcohol when even I didn’t speak to him) if I had alcohol and I used to drink in all my flights. He says it’s against your law with your flight terms and conditions. I agree I consumed alcohol while I travel, but I never had any arguments or any harsh talks with any of your staff/airport authorities. When the airport security checked with me allowed inside airport to board what his problem to stop me?

After this I visited your counter office at the same airport and was asking for branch manager to clarify about the issues. When I was enquiry about my hold of my travel, there is staff called Ms. Shewta informed me I can’t travel for the same reason and when I asked for customer service number to call them she is refused give any number of Indio flights contacts. When I keep on asking her she is making fun of me and asked me to call the 100 police number and laugh at me. It’s really hurt me lot. This is the way your esteemed organization customer service behaves to your clients? how informed the person sitting next to him is her manager. Was discussing with believing he the manager but still they said wrong info and I found later someone there as manager.

Finally, I called 100 police number and once the police arrive the airport Indigo counter is shut down and can’t able to find any of your staff there. And the police office called someone from airport to find indigo staff and I surprised to see a new face shown as the manager and giving apologies in front of police. Meanwhile the flight I support to travel is about board and they forcibly cancelled and refund my ticket.

Next day I was had two of my business meeting at Chennai and I can’t able to meet my client on time. And I have booked by hotel at NK Grand park at Pallavaram, Chennai and lost my hotel one day rent also. I totally lost all my time and money only because of your staff members behaviors and poor services

Am just writing this mail to make notice to the management to provide proper customer service and teach them how to behave in service oriented industries/corporates.

After the above incident happens, I am totally avoiding to travel in indigo on these days. Thanks for your past services.

Thanks & Regards,

Thanks & Regards,

Gopinath Raman
Managing Partner
Bianco Interior Decoration LLC
PO Box No. 117959, Office No.605, Churchill Tower,
Business Bay, Sheikh Zayed Road, Dubai. UAE.
M: +[protected]| Phone: +[protected]| Fax: +[protected]
E-mail: [protected]@biancointeriors.com / Web: www.biancointeriors.com