[Resolved] Indigo Airlines — worst experience with indigo airlines

Prashant Rauniyar

Nov 28, 2017

Address: 560035

Website: Indigo airlines

I booked a flight from banglore to patna dated 28th nov 2017 and i reached 40 min prior to departure time and i was not allowed to board the flight saying that i was 5 min late. I requested the concerned executive as well as manager of indigo airlines and they didn't even bothered to listen to me. This is so disgusting and worst experience i ever had. Due to this reason i had to book another flight worth rs 8000. When i entered inside the airport i got to know that indigo fight didn't departed at the scheduled departure time. They are just trying to cheat and make extra money from customers. Some strong action need to be take against indigo airlines

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Apr 1, 2018

Complaint marked as Resolved

Verified Support

Feb 23, 2018

IndiGo Customer Care's response Hi Prashant,

Thank you for taking out time to communicate with us.

We apologize for delayed response. With reference to your complaint, we have investigated the matter and would like to summarize our findings for you.

You were booked to travel from Bengaluru to Patna. As you may be aware, check-in for our flight closes 45 minutes prior to scheduled departure. Based on our records, you reported after closure of the counter for your flight. Since our check-in counters were already closed for your flight, our staff was unable to accept you for the flight. Also, we strongly advise our passengers to reach the airport 2 hrs prior to the scheduled departure to avoid any last min hassle. Nevertheless, we believe that this could have been handled in better matter. We have shared your feedback with our Bengaluru airport manager to ensure that the concerned staff member is counseled to be extremely courteous, responsible and sensitive while assisting passengers at the airport.

Please be rest assured that we try our best to assist our passengers in the best possible manner.

Regards,
IndiGo Team