[Resolved] Indigo Airlines — worst service

Avishek89

from Bardoli, Gujarat

Apr 13, 2018

Address: Ahmedabad, Gujarat

One of your customer care executive nidhi employee code 5919 provide worst service today actually she didn't tell me about hdfc dinners club card is not accepted by your system but she swap it and my account is debited after debit transaction she told me that your amount will be reversed by 7-8 working days and because of this i am unable to utilize my limit of amt 4200/- that i paid as baggage charge which is also very high, i gave her another card for payment but i got the hand written receipt that too without signature hope i will not get any trouble during receiving my luggage at patna airport hope u consider the inconvenience caused by ur staff and you will take appropriate action against her and also baggage charges is very high hope you also consider this point my pnr is dbcbxc.

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May 25, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

IndiGo Customer Care's response Hi Avishek,

We regret the inconvenience caused to you. We understand that your experience at Ahmedabad airport on 14th April 2018 was not up to your satisfaction. We would like to assure you that we have shared your feedback with our Ahmedabad airport manager to ensure that the concerned staff member is counselled to be extremely courteous, responsible and sensitive while assisting passengers at the airport. Please be rest assured that we try our best to assist our passenger in the best possible manner.

Regards,
IndiGo Team