[Resolved]  Indigo Airlines — yesterday flight missed because of your incharge at gate 25 at mumbai airport

Feb 10, 2018

IndiGo Customer Care's response Hi Ashutosh,

Apologies for the delayed response. We understand you were unable to board 6E 578. As checked, you reported at our counters at 11:59 hrs for a flight scheduled to depart at 12:10 hrs. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. However, as you had reported after the counter closure, our staff was unable to accept you for the flight. As per our policy, boarding gate closes 25 mins prior to the scheduled departure. Also, we advise our passengers to reach the airport 2 hrs prior to the scheduled departure to avoid any last min hassle. However, at IndiGo, our endeavor is to assist our valued passengers at all times, therefore with an intention to help you reach your destination, our airport team offered to accommodate you on the available flight, subject to payment of applicable charges i.e. the difference in fare and re-accommodation charges, which we understand were accepted by you, and you duly travelled to your destination. Further, flight for 10/01/2018 departed late due to which staff allowed the boarding for that flight. As always, we were happy to have provided assistance to you, and would request your understanding in this regard.

Regards,
IndiGo Team