IndiGo — Failed transaction, no ticket no money back

Address: Faridabad, Haryana, 121001

Website: www.goindigo.in

I booked a ticket from indigo on 9th dec. Payment deducted from my account and ticket didn't got booked. I got an automated email with transaction id, amount and below comments :
"in case your reservation does not go through and your account gets charged, the amount will be automatically reversed in 3-4 working days. To track the status of the reversal, you may quote the transaction id mentioned above."

Now i waited for the reversal. When tried calling, customer care number says it is busy and no automated caller, just like it is a personal number being used. Finally on 12th dec i was able to speak to customer care. Now after call the required details, they says we will get it confirm from the concerned team and give us a call again. I contacted them again. Now they say, i need to wait for 3-5 days so that the back-end team can confirm if they have the amount or not. The ticket prices are getting high day by day and my money is blocked with them and still no confirmation on what is happening and whether i will get the money back or not and if yes then when and how.
Initially they say that i will get it automatically and now no confirmation after contacting as well is sign of pathetic service.

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Amit
Hi

Tba joined the chat

Tba
Welcome to indigo, how may i assist you?
Amit
Hi

This is regarding failed transaction

Tba
One moment sir
Amit
Ok

Pnr : ud6bvg
Transaction id: 8c0e0a3baeb[protected] for inr 3908.00.
Bank name : andhra bank
Card type : rupay

Tba
Please confirm me the name of the passenger once
Amit
Santosh bhargav

Card number starting 4 digits : 6079
Last four digit : 8121

Tba
Please give us 3-5 working days time.
Amit
Regarding what

Yesterday i called, they told me its not confirmed yet, whether the amnt is with indigo

Tba
We are investigating on the deducted money
Amit
Ok

Tba
Whether it has reched indigo or not
Amit
For that 3-5 days is not okay for me

That's a very bad service

Tba
Have you check this with your bank
Amit
Indigo is a brand

Yes

Its not there in my account

I have the statement of the bank

It only shows deducted

And doesn't have any return entry

Neither i have the ticket booked

Ticket price also reached high now

Tba
You may go ahead and make a fresh booking on the mean time

We will try and refund your money after investigating
Amit
Ear mr amit chhabra,
Kindly note the indigo transaction id below for your reference.
Transaction id: 8c0e0a3baeb[protected] for inr 3908.00.
In case your reservation does not go through and your account gets charged, the amount will be automatically reversed in 3-4 working days. To track the status of the reversal, you may quote the transaction id mentioned above.
This is an auto generated email. Please do not reply to it.

This is your auto email

Ear mr amit chhabra,
Kindly note the indigo transaction id below for your reference.
Transaction id: 8c0e0a3baeb[protected] for inr 3908.00.
In case your reservation does not go through and your account gets charged, the amount will be automatically reversed in 3-4 working days. To track the status of the reversal, you may quote the transaction id mentioned above.
This is an auto generated email. Please do not reply to it.

This is your auto email

Dear mr amit chhabra,
Kindly note the indigo transaction id below for your reference.
Transaction id: 8c0e0a3baeb[protected] for inr 3908.00.
In case your reservation does not go through and your account gets charged, the amount will be automatically reversed in 3-4 working days. To track the status of the reversal, you may quote the transaction id mentioned above.
This is an auto generated email. Please do not reply to it.

You are clearly saying. I do not need to do anything

Tba left the chat
Amit
And in case of failed transaction i will get the money back.

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