IndiGo — Non receipt of air ticket after payment is made.

Address: West Tripura, Tripura, 799003

On 26.10.2016 at around 5.10PM, while booking an air ticket in Indigo flt. for my journey from Agartala to Kolkata and back through Go Indigo App, I paid a sum of Rs.4, 256/- being the cost of air ticket by using my SBI debit card through payment gateway –CC Avenue . The amount was debited from my account against CC Avenue COS/TSN[protected] . But in spite of payment made, no ticket was generated.

2. Later, on enquiry, from GoIndigo Customer Care Service, it is learnt that no money has been credited in favour of Indigo and as such, no ticket was generated.
3. Thereafter I made payment 2nd time and got ticket.

3. Now, in view of the above, the amount debited from my account 1st time may be refunded and credited to my account.