| Address: Hyderabad, Andhra Pradesh |
I address this mail hoping that you will resolve my refund claim. My return ticket, PNR: D9HWFA,
booked for travel from Kolkata to Hyderabad on 4 th March.14, was cancelled vide my tel.request to your help line no.0 [protected], on 2nd March.14, and I was informed that after deduction of cancellation charges, balance amount of Rs.1507/- will be credited to my Bank of Baroda account, from which the ticket was paid. In spite of my several tel.reminders, I have not been paid the balance amount, and every time I phone your service help centre, I am told their supervisor is taking action, since the passenger did not show up, on the day of travel at the airport, no refund will be paid, this is is an outrageous lie, I dare to say, during recent tel.calls, to your help centre, they say that they will positively come back to me, by evening, and no such calls are ever returned. I fail to understand the reason for your such evasive denial, and this is disgusting. If you have decided that
I am lying, and am not eligible for refund, just say so, and we will just think what a reputed air line is capable of .
For your information, what has a customer got on his record for the requests one makes for cancellation of a ticket, except refer to his conversation with the help line no.? you do not assign any
ref.no or any other identification, except his PNR reference.?
Will you bother to at least acknowledge to this mail, or once again treat this as JUNK, and keep silent.
Mrs.Prakash Karra . an unfortunate passenger of your air line
e.mail id: [protected]@hotmail.com
tel.[protected]
Was this information helpful?
Post your Comment